Today, with the rise in companies like UberEats, GrubHub, and OrderUp, delivery service is becoming the norm across the entire restaurant industry. Customers expect it to be an option when they are searching for takeout options
Should your restaurant partner with a food delivery app? How should your restaurant use a food delivery app?
1. Consider if a delivery app is on brand for your restaurant. Partnering with a food
delivery app may not be the best option for every restaurant brand. If plating your food, a
candlelight dinner experience, and a four-course meal is part of your restaurant experience then
having a presence on a food delivery app may not be the right fit for your brand. A small, special
delivery menu could be an option. Think about what your restaurant brand stands for before
offering delivery through a third-party app.
2. Use food delivery apps to attract new, younger customers. Young foodies like options.
They prefer choices. Apps, such as UberEats, have not only created a food delivery service but
have created a place to curate all food options in a given area. Younger consumers may go into
the app without a clear decision in mind. Your restaurant's presence on the app will help your
restaurant be part of their consideration set.
3. Encourage current customers to try food delivery through your app partnership. Your
most loyal customers will be the most receptive to your restaurant's presence on a food delivery
app. They know and love your food, so a delivery option is just another avenue for them to get
access to what they already love. Use marketing promotions and communication to increase the
number of monthly orders from your most loyal customers.
4. Leverage events, times, and days where delivery makes the most sense. Weekday
nights, sporting events, and even the weather can all affect your restaurant's foot traffic.
Promote your food delivery app partnership during times when people are most likely to want to
stay home than spend time sitting down to eat at a restaurant.
5. Continue to build your brand even when the food leaves your restaurant. Just because
the food leaves your restaurant for delivery and is handed off to the food delivery app driver,
doesn't mean your job is over. It's important to continue to build your restaurant's brand in your
customers' homes. How can you make sure your brand is still present even though your
restaurant isn't making the delivery or creating the dining experience? Create memorable
takeout packaging, include postcards and other marketing materials with the delivery, offer
portable placemats, and brainstorm other creative tactics to make sure your brand doesn't get
lost in the delivery experience.
Food delivery apps will only continue to become more popular. According to Statista, a 2016
survey revealed that 20 percent of respondents use food delivery at least once a week. Is your
restaurant prepared to partner with a food delivery app?
About the author: Annie Pryatel is owner of AMP Brand Studios, a marketing agency for small businesses and startups. Find them online here: www.ampbrandstudios.com